General Terms And Conditions

The following is a mandatory information required by international laws. Please contact us anytime should you have questions regarding your order or this legal requirement. We are always happy to give you 100% good customer service.

1. Scope
2. Contractual Partner
3. Offer und Conclusion of Contract
4. Reservation of Property Rights

Additional information
Wording of contracts

General Terms and Conditions

The following GTC contain legal information regarding your rights according to the legal rules for electronic commerce.

1. Scope

These GTC apply to all consumer orders at SensoSolutions GmbH (§ 13 BGB). A consumer is every natural person that is placing an order, which is not related to a commercial or self-employed business.

2. Contractual Partners

A contract is concluded with: SensoSolutions GmbH, Karlsgraben 14,52064 Aachen, Deutschland.

3. Offer und Conclusion of Contract

3.1 The presentation of products in the online shop is not a legally binding offer, but rather an invitation to place an oder.

3.2 By completing the order process at you place a legally binding order of the products in the shopping basket. A contract is concluded, as soon as we accept the order by sending an order confirmation by EMail after we receive the order.

4. Withdrawal instruction

Right of withdrawal

You may cancel the contract during 14 days after receiving the order.

The withdrawal period is 14 days after you or a qualified 3rd person that is not the shipper has received the order.

To execute the withdrawal, you have to declare your decision with an explicit statement (By mail, EMail or Fax) to us (SensoSolutions GmbH, Karlsgraben 14, 52064 Aachen) You may use the attached withdrawal form, but you are not required to.

To observe the cancellation deadline, it is sufficient to send the cancellation after the deadline has expired.

Consequence of Cancellation

If you cancel the contract, we will refund all payments that we received from you including delivery cost (excluding extra cost that you chose on top of cheapest standard shipping) not later than 14 days after you have cancelled the contract. We will use the same payment method as in your order. In no case we will charge refund fees.

We may refuse the refund, until we have received the returned products or you have shown proof of return, whatever comes first.

You are required to return the products immediately, not later than 14 days after cancellation of contract. You are required to pay return shipping cost.

You will not be charged for depreciation of the returned products, unless the products have been used more than required to check quality and basic fuctions.

---------- Cancellation sample form ----------

If you want to cancel the contract, please fill out the form and return.

- To: SensoSolutions GmbH, Karlsgraben 14, 52064 Aachen. E-Mail:
- I/We hereby declare cancellation of the purchase of the following products:
- Ordered at ( ), received at ( )
- Name of the consumer:
- Adress of the consumer:
- Signature of the consumer: (only required if returned on paper):
- Date:


5. Reservation of Property Rights

Until we receive the full payment, the products will remain our own property.

Additional information

Wording of contract

The wording of contract is stored in our systems. The GTC is available on this page anytime. The order information and GTC will be sent you you by EMail. After completion of the order, the order information will not be accessible through the internet for security reasons.

Information regarding conclusion of contract on the order-page

The presentation of the products in the online-shop is not a legally binding offer, but rather a non-binding online catalogue. By clicking the [order now] button, you are triggering a legally binding order of the products in the shopping cart. Order reception is confirmed by an automatic EMail immediately afterwards. We may accept the order by a separate order confirmation or by shipping the products within five days.